Other initiative

Tuscany Guidelines for Digital Platform Riders

Country
Italy
Level
Regional
Initiative type
Guidelines
Binding
Voluntary
Date of initiative
In force
In force
Source
Visit page
Platform(s)
(Location-based) Delivery

Summary

These guidelines, adopted in November 2021 by the Region of Tuscany together with trade unions and platform companies, establish a framework to improve working conditions for riders working through digital platforms. They promote the use of subordinate employment contracts under national collective bargaining agreements, particularly in the logistics sector, and outline provisions relating to occupational safety and health, training, algorithm transparency, and data protection. The guidelines also introduce mechanisms such as certification schemes, a public register of participating platforms, and an ethical label, as well as employment services, language training, and institutional monitoring. For more information, please refer to the full text of the guidelines (last checked Nov. 2025).

Parties

Employers side:

  1. Robin Food S.r.l.
  2. Tadan S.r.l.
  3. Sviluppo P.G. S.r.l. (Runner Pizza)
  4. La Consegna S.r.l
  5. Montegrappa S.r.l.

Workers side:

  1. Italian General Confederation of Labour (Confederazione Generale Italiana del Lavoro, CGIL)
  2. Italian Confederation of Workers' Trade Unions (Confederazione Italiana Sindacati Lavoratori, CISL)
  3. Italian Labour Union (Unione Italiana del Lavoro, UIL)

Other:

  1. Comitato Regionale dei Consumatori e degli Utenti della Toscana (CRCU Toscana)

Scope of the initiative

Applies to digital delivery platforms operating in the Region of Tuscany that voluntarily adhere to the guidelines. 

Thematic areas