Other initiative

Milan Protocols on Anti-Exploitation in Food Delivery

Country
Italy
Level
Local
Initiative type
Protocol
Binding
Yes
Date of initiative
In force
In force
Source
Visit page
Platform(s)
(Location-based) Delivery

Summary

Two protocols were signed in November 2020 at the Prefecture of Milan. The first protocol was concluded between Assodelivery and the Italian trade union confederations Italian General Confederation of Labour (CGIL), Italian Confederation of Workers' Trade Unions (CISL), and Italian Labour Union (UIL). A parallel protocol was signed between Assodelivery and the General Labour Union (Unione Generale del Lavoro, UGL).The protocols address illegal intermediation and labour exploitation in the food delivery sector. They require the adoption of organisational models compliant with Legislative Decree 231/2001, prohibits outsourcing to third-party operators until the establishment of an official registry, and provide for monitoring through a joint oversight body. For more information, please refer to the full text of the protocol (last checked Nov. 2025).

Parties

Employers side:

  1. l’Associazione delle Piattaforme Italiane di Food Delivery (Assodelivery)

Workers side:

  1. Italian General Confederation of Labour - Milan (Confederazione Generale Italiana del Lavoro Milano, CGIL Milano)
  2. Italian Confederation of Workers' Trade Unions - Milan Metropolitan Area (Confederazione Italiana Sindacati Lavoratori Milano Metropoli, CISL Milano Metropoli)
  3. Italian Labour Union - Milan and Lombardy (Unione Italiana del Lavoro Milano e Lombardia, UIL Milano e Lombardia)

Other:

  1. Prefettura di Milano - Prefecture of Milan

Scope of the initiative

Applies to food delivery platforms affiliated with Assodelivery operating in the Province of Milan

Thematic areas