Other initiative

National Protocol on Anti-Exploitation in Food Delivery (Assodelivery–CGIL–CISL–UIL)

Country
Italy
Level
Sectoral
Initiative type
Protocol
Binding
Yes
Date of initiative
In force
In force
Source
Visit page
Platform(s)
(Location-based) Delivery

Summary

Signed in March 2021 by Assodelivery and the Italian trade union confederations Italian General Confederation of Labour (CGIL), Italian Confederation of Workers' Trade Unions (CISL), and Italian Labour Union (UIL), this protocol addresses irregular labour practices in the food delivery sector. It requires the adoption of organisational models compliant with Legislative Decree 231/2001, prohibits outsourcing to third-party operators until the establishment of an official registry, and creates a national oversight mechanism to monitor and report non-compliance. For more information, please refer to the full text of the protocol (last checked Nov. 2025).

Parties

Employers side:

  1. l’Associazione delle Piattaforme Italiane di Food Delivery (Assodelivery)

Workers side:

  1. Italian General Confederation of Labour (Confederazione Generale Italiana del Lavoro, CGIL)
  2. Italian Confederation of Workers' Trade Unions (Confederazione Italiana Sindacati Lavoratori, CISL)
  3. Italian Labour Union (Unione Italiana del Lavoro, UIL)

Other:

  1. Ministero del Lavoro e delle Politiche Sociali – Ministry of Labour and Social Policies
  2. Assessorato al Lavoro del Comune di Milano
  3. Assessorato al Lavoro del Comune di Modena
  4. Assessorato al Lavoro del Comune di Bologna
  5. Assessorato al Lavoro della Regione Lazio

Scope of the initiative

Applies to food delivery platforms affiliated with Assodelivery and to workers performing delivery services through those platforms, with the possibility of additional signatories.

Thematic areas