Legislation

Law 21553: Regulation of Remunerated Passenger Transport Applications and their Services (including amendments to Law No. 18,290 Traffic Law and Law No. 19.496 Consumer Protection Law)

Country: Chile

Jurisdiction: National

Authority: National Congress of Chile

Legislation type: Statutory act

Binding: Yes

Source: Visit page

Date of adoption: 2023

Legal Status: In force

Platform(s): (Location-based) Taxi or ride-hailing

Summary

This law includes amendments to Law No. 18,290 (Traffic Law) and Law No. 19,496 (Consumer Protection Law). Law No. 21.553 regulates digital passenger transport application companies (Empresas de Aplicación de Transportes, EATs), classifying them as companies providing remunerated passenger transport services. It establishes mandatory registration of EATs in an electronic registry maintained by the Undersecretariat of Transport. The Law introduces obligations related to information provision, operational standards, and safety protocols for both the platforms and their associated drivers and vehicles. It sets out requirements for driver eligibility, vehicle conditions, and data processing rules, including personal data protection. Additionally, the law establishes sanctions for non-compliance with its provisions.

Additional provisions may be included in the original Law that are not covered in this summary. For complete information, please refer to the full text of the Law.

Thematic areas

Artículo 7. Los vehículos que operen con aplicaciones inscritas por las empresas de aplicación de transportes deberán cumplir con las exigencias de seguridad, de antigüedad, técnicas y tecnológicas que se definan en el reglamento, y exhibir un distintivo que reúna las características que éste determine y cuyo uso será obligatorio.

ENGLISH TRANSLATION

Article 7. Vehicles operating under applications registered by transport application companies must comply with the safety, age, technical, and technological requirements established in the regulations. They must also display a distinctive sign that meets the specifications set forth therein, the use of which shall be mandatory.
Artículo 4. Para prestar servicios de transporte remunerado de pasajeros, las empresas de aplicación de transportes deberán inscribirse en el Registro y cumplir con los requisitos que se señalan a continuación, según las especificaciones que señale el reglamento: d) Contar con seguros para los vehículos, conductores, pasajeros y terceros para cubrir los riesgos, cuyos montos mínimos de cobertura y condiciones serán determinados mediante el reglamento.

ENGLISH TRANSLATION

Article 4. In order to provide remunerated passenger transport services, transport application companies must register in the Registry and comply with the following requirements, in accordance with the specifications set forth in the regulations: d) They must have insurance for vehicles, drivers, passengers, and third parties to cover risks, with the minimum coverage amounts and conditions to be determined by regulation.
Artículo 5. (...) Los términos y condiciones de las EAT para la inscripción de conductores deberán establecer expresamente las causales de eliminación, suspensión y bloqueo de las cuentas de los conductores; sólo podrán aplicar dichas causales si informan debidamente al afectado y consideran la posibilidad de apelar a esta medida. (...)

ENGLISH TRANSLATION

Article 5. (...) The terms and conditions set by transport application companies for the registration of drivers must explicitly state the grounds for account removal, suspension, and blocking. These measures may only be applied if the affected driver is duly informed and given the opportunity to appeal the decision. (...)