Collective bargaining agreement

Company agreement on transparency and account deactivation

Country: France

Level: Company

Initiative type: Collective agreement

Binding agreement: Yes

Date of agreement: 2023

In force: Yes

Source: Visit page

Platform(s): (Location-based) Taxi or ride-hailing

Summary

This multiparty agreement signed in September 2023, establishes transparency rules and procedures regarding driver account deactivation. It requires platforms to inform drivers of the reasons for deactivation and provide a 48-hour notice period before the action is taken. The agreement was facilitated by the French Employment Platforms Regulatory Authority (ARPE). For more information, please refer to the full text of the agreement (last checked Nov. 2025).

Collective bargaining agreement parties

Employers side:

Association des plateformes d'indépendants (API), which represent ride-hailing platforms, such as Uber, Bolt, FreeNow

Workers side:

Association des VTC de France (AVF)
Fédération francaise du tranport de personnes sur réservation (FFTPR)
Confédération francaise des travailleurs chrétiens (CFTC)
Union nationale des syndicats autonomes (UNSA)

Scope of the agreement

Independent workers engaged by the companies covered by the agreement.

Thematic areas

The agreement establishes transparency obligations on platforms to provide drivers with clear and intelligible information on system indicators (e.g. cancellation rates, customer evaluations) and their impact on drivers' activities. It also establishes obligations on platforms to inform drivers of the main criteria used for ride assignment and pricing. The agreement requires human intervention in account deactivation processes.